Microsoft is currently experiencing a global service disruption affecting Exchange Online and related Microsoft 365 services (Microsoft incident reference EX1550543). This is not an issue with the Vivantio platform. The Vivantio application remains available and fully operational.
While Microsoft resolves the issue, you may see the following:
Delayed or failed email processing. Vivantio may be unable to connect to Microsoft 365 mailboxes used for email-to-ticket. Inbound emails may not create or update tickets, and outbound notifications sent through Microsoft 365 may be delayed.
Delays reaching Vivantio Support by email. Our own support mailbox is hosted on Microsoft 365, so support requests sent by email may arrive late.
What you need to know:
No action is required in Vivantio. Once Microsoft restores service, mailbox connections should resume automatically. Emails held in your mailboxes should then be processed.