Monitoring - The issue that some customers were experiencing with the FLEX UI has now been resolved and we are monitoring the situation. Further information will appear here in due course.
Jan 24, 12:08 UTC
Update - The issue that some customers are experiencing has been isolated to the FLEX user interface, as a workaround for now, those customers affected will be redirected to the Classic Interface of Vivantio ITSM when they log in.
Jan 24, 10:04 UTC
Update - We are continuing to investigate this issue.
Jan 24, 10:04 UTC
Investigating - Some Customers are having problems using the FLEX UI within the Vivantio ITSM Platform and we are investigating
Jan 24, 10:03 UTC

About This Site

This page shows the current status of the Vivantio services. If you are a customer, please bookmark this page and check back if you experience a service disruption. You can also subscribe to this page to be notified of any changes.

Also please see our support contact details at https://support.vivantio.com

Vivantio ITSM Operational
90 days ago
99.99 % uptime
Today
API Operational
Main Vivantio ITSM Application Operational
90 days ago
99.99 % uptime
Today
Email To Ticket Service Operational
Self Service Portal Operational
Integration Services ? Operational
Task Scheduler Service ? Operational
Reporting Service Operational
FLEX ? Operational
Vivantio Service Desk Operational
90 days ago
100.0 % uptime
Today
API Operational
Main Vivantio Service Desk Application Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
Self Service Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Jan 27, 2020

No incidents reported today.

Jan 26, 2020

No incidents reported.

Jan 25, 2020

No incidents reported.

Jan 23, 2020

No incidents reported.

Jan 22, 2020

No incidents reported.

Jan 21, 2020

No incidents reported.

Jan 20, 2020

No incidents reported.

Jan 19, 2020
Completed - The scheduled maintenance has been completed.
Jan 19, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 23:00 UTC
Scheduled - Vivantio will be performing some scheduled maintenance on the Vivantio platforms during the above times.

The actual downtime will not be for the whole duration but there will be some disruption during this hour, although we will keep this to a minimum.

We apologise for any inconvenience caused during this time. If you have any questions or concerns regarding this maintenance, please do not hesitate to contact a member of the Vivantio Support Team.
Dec 27, 09:39 UTC
Jan 18, 2020
Postmortem - Read details
Jan 23, 17:59 UTC
Resolved - This incident has been resolved.
Jan 18, 23:00 UTC
Monitoring - The issue that some customers were experiencing with the FLEX UI has now been resolved and we are monitoring the situation. Further information will appear here in due course.
Jan 17, 11:39 UTC
Identified - The issue that some customers are experiencing has been isolated to the FLEX user interface, as a workaround for now, those customers affected will be redirected to the Classic Interface of Vivantio ITSM when they log in.
Jan 17, 11:06 UTC
Update - We are currently still investigating the issue and hope to have an update soon.
Jan 17, 10:00 UTC
Investigating - We are investigating an issue where some customers are receiving errors within the Vivantio ITSM platform this morning. We are investigating and we will update this page as soon as possible.

Next Update 10:00 GMT (If not sooner)
Jan 17, 09:03 UTC
Jan 16, 2020

No incidents reported.

Jan 15, 2020

No incidents reported.

Jan 14, 2020

No incidents reported.

Jan 13, 2020

No incidents reported.