All Systems Operational

About This Site

This page shows the current status of the Vivantio services. If you are a customer, please bookmark this page and check back if you experience a service disruption. You can also subscribe to this page to be notified of any changes.

Also please see our support contact details at https://support.vivantio.com

Uptime over the past 90 days. View historical uptime.
Vivantio Platform Operational
90 days ago
99.98 % uptime
Today
Main Vivantio Application ? Operational
90 days ago
99.91 % uptime
Today
Self Service Portal ? Operational
90 days ago
99.99 % uptime
Today
Email To Ticket Service ? Operational
90 days ago
99.99 % uptime
Today
Reporting and BI Services ? Operational
90 days ago
99.99 % uptime
Today
Scheduling Service ? Operational
90 days ago
99.99 % uptime
Today
API and Integrations ? Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Scheduled Monthly Maintenance Jun 17, 2023 22:00-23:00 UTC
Vivantio will be performing our regular monthly maintenance on the Vivantio platform(s) on the below date and time. This maintenance includes: standard server patching.

Please note that this is preventative maintenance only, and not a product/feature release; no changes will be made to Vivantio applications during this maintenance window.

Further details on our Sprints can be found on the Vivantio Support Portal.

If you haven't signed up to the Vivantio Support Portal to access our Release Notes you can do so at https://support.vivantio.com. The Vivantio Support Portal is your one-stop shop for useful tips and tricks, help articles, and submitting tickets to our friendly Support team

The Vivantio Platform will remain generally available throughout this maintenance. However, some customers may experience short periods of disruption during the window, although we will keep this to a minimum.

We apologize for any inconvenience caused during this time. If you have any concerns regarding this regular scheduled maintenance, please do not hesitate to contact a member of the Vivantio Support Team.
Posted on May 25, 2023 - 10:51 UTC
Past Incidents
Jun 1, 2023

No incidents reported today.

May 31, 2023

No incidents reported.

May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023
Outage on Vivantio for a small number of customers
Postmortem - Read details
May 26, 10:57 UTC
Resolved - Following onto the resolution of the issue that impacted some of our customers today, our Engineers have been monitoring the situation since the fix was applied. No further issues have become apparent.

We will now mark this incident as resolved, however should any customer experience continued issues please do let the Vivantio support team know so we can investigate.

As detailed earlier, a post mortem will be added to this incident page within 2 working days.

We would like to thank you once more for your extended patience with this issue today.
May 25, 16:11 UTC
Monitoring - A fix has been found and implemented and we are hopeful that all customers should be able to use Vivantio as expected.

We appreciate this intermittent issue has impacted some customers for a few hours and we are sure it has been frustrating for some. We are most grateful for your patience throughout. If any customer is still experiencing issues with using their system please let the Vivantio support team know so they can investigate it on your behalf.

We will be working with our engineering team to get a full understanding of the root cause and a post mortem will be applied to this status page within two working days.

Our team will continue to monitor the system.
May 25, 15:10 UTC
Update - We are continuing to investigate the issue which is preventing some users from logging into their Vivantio System. We are aware that some users have managed to access the system; who could not do so earlier; and they have managed to work in Flex successfully, but they still have issues via Classic.

We are aware however, that this intermittent issue is resulting in some users not getting access via the log in page at all.

All of the Vivantio engineers are working on this issue and it remains their top priority. We will update this status page in due course.

Once more, we thank you for your patience in this matter.
May 25, 14:50 UTC
Update - Our Engineers are continuing to work on the issue that is preventing some users from logging into their Vivantio system. The team are currently trying a fix. Our team hope to have this fix completed within 60-90 minutes. We will update this page once we have insight of the progression.

We apologise profusely for the disruption to your working activities and appreciate your continued patience throughout.

Thank you
May 25, 13:12 UTC
Update - We are continuing to investigate the issue as a priority and apologise to all customers who are being impacted.

As soon as we have a further update from the engineering team we will update this status page.

Thank you for your continued patience.
May 25, 12:14 UTC
Update - Our engineers are continuing to investigate the issue which appears to be impacting some of our customers. We will update this page further within 45 minutes or sooner if we have more information.

We would like to thank those customers, who are being affected by this , for their patience.
May 25, 11:26 UTC
Investigating - We are currently experiencing an issue where a number of customers are unable to login to Vivantio.
This issue is being investigated and we will update you shortly.

Please accept our sincere apologies for the inconvenience caused and we would like to thank you for your patience, whilst this is resolved.
May 25, 10:55 UTC
May 24, 2023

No incidents reported.

May 23, 2023
Some Users may be having issues logging into Vivantio
Postmortem - Read details
May 24, 10:18 UTC
Resolved - This incident has now been resolved.
Our Engineers are currently looking into why this incident occured.
Thank you for your patience and cooperation whilst this issue was fixed.
May 23, 11:03 UTC
Investigating - We are currently investigating an issue that has been reported where some users are unable to login to Vivantio.
We will keep you updated at regular intervals.
We apologise for the inconvenience and thank you for your patience.
May 23, 10:55 UTC
May 22, 2023

No incidents reported.

May 21, 2023

No incidents reported.

May 20, 2023

No incidents reported.

May 19, 2023

No incidents reported.

May 18, 2023

No incidents reported.

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