All Systems Operational

About This Site

This page shows the current status of the Vivantio services. If you are a customer, please bookmark this page and check back if you experience a service disruption. You can also subscribe to this page to be notified of any changes.

Also please see our support contact details at https://support.vivantio.com

Vivantio Platform Operational
90 days ago
99.96 % uptime
Today
Main Vivantio Application ? Operational
90 days ago
99.98 % uptime
Today
Self Service Portal ? Operational
90 days ago
99.98 % uptime
Today
Email To Ticket Service ? Operational
90 days ago
99.95 % uptime
Today
Reporting and BI Services ? Operational
90 days ago
100.0 % uptime
Today
Scheduling Service ? Operational
90 days ago
100.0 % uptime
Today
API and Integrations ? Operational
90 days ago
99.88 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Monthly Maintenance Dec 13, 2022 23:00 - Dec 14, 2022 00:00 UTC
Vivantio will be performing our regular monthly maintenance on the Vivantio platform(s) on the below date and time. This maintenance includes: standard server patching.

Please note that this is preventative maintenance only, and not a product/feature release; no changes will be made to Vivantio applications during this maintenance window. For details of recent/upcoming product releases, please visit the Vivantio Community Forum at https://forum.vivantio.com.

The Vivantio Platform will remain generally available throughout this maintenance. However, some customers may experience short periods of disruption during the window, although we will keep this to a minimum.

We apologize for any inconvenience caused during this time. If you have any concerns regarding this regular scheduled maintenance, please do not hesitate to contact a member of the Vivantio Support Team.

Posted on Nov 21, 2022 - 16:13 UTC
Past Incidents
Dec 5, 2022

No incidents reported today.

Dec 4, 2022

No incidents reported.

Dec 3, 2022

No incidents reported.

Dec 2, 2022

No incidents reported.

Dec 1, 2022

No incidents reported.

Nov 30, 2022

No incidents reported.

Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022
Resolved - Our engineers have rolled out a fix for the issue identified earlier. We will monitor the situation as per standard process however should you identify any issues in connection with the issue please let our support team know.

A post-mortem will be supplied against this incident in coming days.

We once again apologise for any inconvenience caused and thank you for your patience.

Nov 24, 21:37 UTC
Identified - Our engineers have identified a potential cause to the issue being experienced by a small number of customers currently. They are working on a fix . Once we have a further update from our team we will update this page.

We continue to apologise for the inconvenience this may be causing.

Nov 24, 20:56 UTC
Investigating - We have identified an issue affecting some email to ticket processing. This is not affecting all emails to tickets, neither is it affecting all customers.

Our engineers are aware of the issue and have started investigating.

This page will be updated once we have further information and in the meantime we apologise for any inconvenience this may be causing you.

Nov 24, 19:44 UTC
Resolved - The Vivantio engineering team have identified that there has been a Security Protocol change on Microsoft SMTP servers and whilst Vivantio had made no changes, this Microsoft change has impacted outgoing emails that are using Microsoft's smtp.office365.com email service.
Our team have found a fix to ensure our customers are not further impacted and this has been rolled out in the last few hours.

We would like to advise you check your system health area to ensure all emails have gone out as expected. If you have any queries, please let our support team know.

Thank you for your patience in this matter.

Nov 24, 16:56 UTC
Update - Our team of engineers are continuing with their investigations into this issue. It is a priority for Vivantio to determine the root cause of the issue and as soon as we have a further update, this status page will be updated.

If you have any queries relating to the outgoing email service issue or any other query please reach out to the Vivantio Support team. In the meantime, we would like to thank you for your continued patience.

Nov 24, 10:52 UTC
Update - Vivantio engineers will be continuing to investigate this issue into tomorrow. This page will be updated further tomorrow once we have more information.

Please be assured we are investigating this as a priority to understand if the problem is with Microsoft or with Vivantio. We apologise for any inconvenience this may be causing those affected and thank you for your patience.

Nov 23, 21:49 UTC
Investigating - A small number of clients have reported that they are experiencing issues with outgoing emails. Clients that are using Microsoft's smtp.office365.com outgoing email service are experiencing intermittent connection issues. This is causing some, but not all, emails to fail to send.

Please check Admin > Setup > System Health for details of emails that have failed to send. We are continuing to investigate this issue however the possibility exists that the problem may be at Microsoft's end and outside of our control.

Nov 23, 21:20 UTC
Nov 23, 2022
Nov 22, 2022

No incidents reported.

Nov 21, 2022

No incidents reported.