All Systems Operational

About This Site

This page shows the current status of the Vivantio services. If you are a customer, please bookmark this page and check back if you experience a service disruption. You can also subscribe to this page to be notified of any changes.

Also please see our support contact details at https://support.vivantio.com

Uptime over the past 90 days. View historical uptime.
Vivantio Platform Operational
90 days ago
99.99 % uptime
Today
Main Vivantio Application ? Operational
90 days ago
100.0 % uptime
Today
Self Service Portal ? Operational
90 days ago
100.0 % uptime
Today
Email To Ticket Service ? Operational
90 days ago
99.97 % uptime
Today
Reporting and BI Services ? Operational
90 days ago
100.0 % uptime
Today
Scheduling Service ? Operational
90 days ago
100.0 % uptime
Today
API and Integrations ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Scheduled Monthly Maintenance Feb 18, 2023 23:00 - Feb 19, 2023 00:00 UTC
Vivantio will be performing our regular monthly maintenance on the Vivantio platform(s) on the below date and time. This maintenance includes: standard server patching.

Please note that this is preventative maintenance only, and not a product/feature release; no changes will be made to Vivantio applications during this maintenance window.

Further details on our Sprints can be found on the Vivantio Support Portal.

If you haven't signed up to the Vivantio Support Portal to access our Release Notes you can do so at https://support.vivantio.com. The Vivantio Support Portal is your one-stop shop for useful tips and tricks, help articles, and submitting tickets to our friendly Support team

The Vivantio Platform will remain generally available throughout this maintenance. However, some customers may experience short periods of disruption during the window, although we will keep this to a minimum.

We apologize for any inconvenience caused during this time. If you have any concerns regarding this regular scheduled maintenance, please do not hesitate to contact a member of the Vivantio Support Team.
Posted on Jan 23, 2023 - 14:20 UTC
Past Incidents
Feb 1, 2023

No incidents reported today.

Jan 31, 2023

No incidents reported.

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023
Issues with Mailbox processing impacting a small number of our customers
Resolved - Our engineers have confirmed that we are no longer seeing Mailbox Processing Delay alerts in Vivantio due to the Microsoft incident today.

Should you have any concerns please contact the Vivantio support team who will then work further with the Engineering team.

We appreciate your patience today, whilst we have waited for Microsoft to resolve issues and for us to complete our monitoring.
Jan 25, 12:02 UTC
Update - Our engineers have been able to confirm that the Microsoft issue is at the root of the Mailbox Processing Delay alerts that we are seeing. Microsoft have identified the cause at their end and are currently looking at a fix.

Whilst this issue is out of our hands, we will continue to monitor the situation and will update this status page when we see confirmation from Microsoft when they have resolved their issue.
Jan 25, 09:12 UTC
Update - We have been made aware of multiple outages at Microsoft affecting Exchange, Teams etc.. and some of the our monitoring alerts, that our engineers are reviewing, could be the result of this. The enginners are continuing to investigate and this page will be updated once we have further information.
In the meantime, we would like to thank youfor your patience in this matter.
Jan 25, 08:54 UTC
Investigating - We are aware that a small number of/some our customers ) are experiencing Mailbox Processing Delays.

Plese be assured that our Engineers are aware of the issue and are investigating this as a priority. This page with be updated in 45 minutes, or as soon as the Engineers have a further update; whichever is sooner.

We apologise for any inconvenience this may be casuing you.
Jan 25, 08:42 UTC
Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.

Jan 19, 2023

No incidents reported.

Jan 18, 2023

No incidents reported.

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