All Systems Operational

About This Site

This page shows the current status of the Vivantio services. If you are a customer, please bookmark this page and check back if you experience a service disruption. You can also subscribe to this page to be notified of any changes.

Also please see our support contact details at https://support.vivantio.com

Vivantio Platform Operational
Main Vivantio Application Operational
Self Service Portal Operational
Email To Ticket Service Operational
Reporting and BI Services Operational
Scheduling Service Operational
API and Integrations Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Scheduled Monthly Maintenance Nov 14, 2026 23:00 - Nov 15, 2026 00:00 UTC

Vivantio will be performing our regular monthly maintenance on the Vivantio platform(s) on the below date and time. This maintenance includes: standard server patching.

Please note that this is preventative maintenance only, and not a product/feature release; no changes will be made to Vivantio applications during this maintenance window.

Further details on our Sprints can be found on the Vivantio Support Portal.

If you haven't signed up to the Vivantio Support Portal to access our Release Notes you can do so at https://support.vivantio.com. The Vivantio Support Portal is your one-stop shop for useful tips and tricks, help articles, and submitting tickets to our friendly Support team

The Vivantio Platform will remain generally available throughout this maintenance. However, some customers may experience short periods of disruption during the window, although we will keep this to a minimum.

We apologize for any inconvenience caused during this time. If you have any concerns regarding this regular scheduled maintenance, please do not hesitate to contact a member of the Vivantio Support Team.

Posted on Oct 22, 2026 - 13:21 UTC

Nov 13, 2026

Resolved - This incident has been resolved.
Nov 13, 14:51 UTC
Identified - Microsoft is currently experiencing a global service disruption affecting Exchange Online and related Microsoft 365 services (Microsoft incident reference EX1550543). This is not an issue with the Vivantio platform. The Vivantio application remains available and fully operational.

While Microsoft resolves the issue, you may see the following:

Delayed or failed email processing. Vivantio may be unable to connect to Microsoft 365 mailboxes used for email-to-ticket. Inbound emails may not create or update tickets, and outbound notifications sent through Microsoft 365 may be delayed.

Delays reaching Vivantio Support by email. Our own support mailbox is hosted on Microsoft 365, so support requests sent by email may arrive late.

What you need to know:

No action is required in Vivantio. Once Microsoft restores service, mailbox connections should resume automatically. Emails held in your mailboxes should then be processed.

To raise an urgent support request, please use the Vivantio Support Portal at https://support.vivantio.com.

Microsoft’s own updates are available in your Microsoft 365 admin centre under Service Health.

We are monitoring the situation.

Nov 13, 09:00 UTC

Nov 12, 2026

No incidents reported.

Nov 11, 2026

No incidents reported.

Nov 10, 2026

No incidents reported.

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

No incidents reported.

Nov 4, 2026

No incidents reported.

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.