Some Customers are having problems using the FLEX UI within the Vivantio ITSM Platform

Incident Report for Vivantio

Resolved

This incident has been resolved.

Posted Jan 27, 2020 - 09:10 UTC

Monitoring

The issue that some customers were experiencing with the FLEX UI has now been resolved and we are monitoring the situation. Further information will appear here in due course.

Posted Jan 24, 2020 - 12:08 UTC

Update

The issue that some customers are experiencing has been isolated to the FLEX user interface, as a workaround for now, those customers affected will be redirected to the Classic Interface of Vivantio ITSM when they log in.

Posted Jan 24, 2020 - 10:04 UTC

Update

We are continuing to investigate this issue.

Posted Jan 24, 2020 - 10:04 UTC

Investigating

Some Customers are having problems using the FLEX UI within the Vivantio ITSM Platform and we are investigating

Posted Jan 24, 2020 - 10:03 UTC