tag:status.vivantio.com,2005:/historyVivantio Status - Incident History2024-03-29T05:23:32ZVivantiotag:status.vivantio.com,2005:Incident/203524872024-04-13T22:00:00Z2024-03-25T16:44:02ZScheduled Monthly Maintenance<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>13</var>, <var data-var='time'>22:00</var> - <var data-var='time'>23:00</var> UTC</strong></p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>16:44</var> UTC</small><br><strong>Scheduled</strong> - Vivantio will be performing our regular monthly maintenance on the Vivantio platform(s) on the below date and time. This maintenance includes: standard server patching.<br /><br />Please note that this is preventative maintenance only, and not a product/feature release; no changes will be made to Vivantio applications during this maintenance window. <br /><br />Further details on our Sprints can be found on the Vivantio Support Portal. <br /><br />If you haven't signed up to the Vivantio Support Portal to access our Release Notes you can do so at https://support.vivantio.com. The Vivantio Support Portal is your one-stop shop for useful tips and tricks, help articles, and submitting tickets to our friendly Support team<br /><br />The Vivantio Platform will remain generally available throughout this maintenance. However, some customers may experience short periods of disruption during the window, although we will keep this to a minimum.<br /><br />We apologize for any inconvenience caused during this time. If you have any concerns regarding this regular scheduled maintenance, please do not hesitate to contact a member of the Vivantio Support Team.</p>tag:status.vivantio.com,2005:Incident/200398192024-03-17T00:00:56Z2024-03-17T00:00:56ZScheduled Monthly Maintenance<p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>00:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>23:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>16:42</var> UTC</small><br><strong>Scheduled</strong> - Vivantio will be performing our regular monthly maintenance on the Vivantio platform(s) on the below date and time. This maintenance includes: standard server patching.<br /><br />Please note that this is preventative maintenance only, and not a product/feature release; no changes will be made to Vivantio applications during this maintenance window. <br /><br />Further details on our Sprints can be found on the Vivantio Support Portal. <br /><br />If you haven't signed up to the Vivantio Support Portal to access our Release Notes you can do so at https://support.vivantio.com. The Vivantio Support Portal is your one-stop shop for useful tips and tricks, help articles, and submitting tickets to our friendly Support team<br /><br />The Vivantio Platform will remain generally available throughout this maintenance. However, some customers may experience short periods of disruption during the window, although we will keep this to a minimum.<br /><br />We apologize for any inconvenience caused during this time. If you have any concerns regarding this regular scheduled maintenance, please do not hesitate to contact a member of the Vivantio Support Team.</p>tag:status.vivantio.com,2005:Incident/202246422024-03-12T13:20:14Z2024-03-22T12:21:59ZSome customers are experiencing issues logging into Vivantio<p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>13:20</var> UTC</small><br><strong>Resolved</strong> - All users should be able to log into Vivantio successfully now. Our Engineers are monitoring the platforms and will continue their investigations to establish the root cause. Once we have further details regarding the cause, we will upload a post mortem. <br /><br />If any customer continues to experience issues, please let the Vivantio Support team know so they can assist. <br /><br />In the meantime, we would like to thank all our customers for their patience and apologise for any inconvenience this may have caused.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>12:45</var> UTC</small><br><strong>Investigating</strong> - We are aware that some of our customers are experiencing issues logging into Vivantio Flex. Our team are investigating this and we will update this page in due course. <br /><br />We apologise for any inconvenice this may be causing you.</p>tag:status.vivantio.com,2005:Incident/198073122024-02-18T00:00:56Z2024-02-18T00:00:56ZScheduled Monthly Maintenance<p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>00:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>23:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>15:49</var> UTC</small><br><strong>Scheduled</strong> - Vivantio will be performing our regular monthly maintenance on the Vivantio platform(s) on the below date and time. This maintenance includes: standard server patching.<br /><br />Please note that this is preventative maintenance only, and not a product/feature release; no changes will be made to Vivantio applications during this maintenance window. <br /><br />Further details on our Sprints can be found on the Vivantio Support Portal. <br /><br />If you haven't signed up to the Vivantio Support Portal to access our Release Notes you can do so at https://support.vivantio.com. The Vivantio Support Portal is your one-stop shop for useful tips and tricks, help articles, and submitting tickets to our friendly Support team<br /><br />The Vivantio Platform will remain generally available throughout this maintenance. However, some customers may experience short periods of disruption during the window, although we will keep this to a minimum.<br /><br />We apologize for any inconvenience caused during this time. If you have any concerns regarding this regular scheduled maintenance, please do not hesitate to contact a member of the Vivantio Support Team.</p>tag:status.vivantio.com,2005:Incident/194996832024-01-14T00:00:25Z2024-01-14T00:00:25ZScheduled Monthly Maintenance<p><small>Jan <var data-var='date'>14</var>, <var data-var='time'>00:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>23:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>17:03</var> UTC</small><br><strong>Scheduled</strong> - Vivantio will be performing our regular monthly maintenance on the Vivantio platform(s) on the below date and time. This maintenance includes: standard server patching.<br /><br />Please note that this is preventative maintenance only, and not a product/feature release; no changes will be made to Vivantio applications during this maintenance window. <br /><br />Further details on our Sprints can be found on the Vivantio Support Portal. <br /><br />If you haven't signed up to the Vivantio Support Portal to access our Release Notes you can do so at https://support.vivantio.com. The Vivantio Support Portal is your one-stop shop for useful tips and tricks, help articles, and submitting tickets to our friendly Support team<br /><br />The Vivantio Platform will remain generally available throughout this maintenance. However, some customers may experience short periods of disruption during the window, although we will keep this to a minimum.<br /><br />We apologize for any inconvenience caused during this time. If you have any concerns regarding this regular scheduled maintenance, please do not hesitate to contact a member of the Vivantio Support Team.</p>tag:status.vivantio.com,2005:Incident/192331532023-12-17T00:00:05Z2023-12-17T00:00:05ZScheduled Monthly Maintenance<p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>00:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>23:02</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>10:19</var> UTC</small><br><strong>Scheduled</strong> - Vivantio will be performing our regular monthly maintenance on the Vivantio platform(s) on the below date and time. This maintenance includes: standard server patching.<br /><br />Please note that this is preventative maintenance only, and not a product/feature release; no changes will be made to Vivantio applications during this maintenance window. <br /><br />Further details on our Sprints can be found on the Vivantio Support Portal. <br /><br />If you haven't signed up to the Vivantio Support Portal to access our Release Notes you can do so at https://support.vivantio.com. The Vivantio Support Portal is your one-stop shop for useful tips and tricks, help articles, and submitting tickets to our friendly Support team<br /><br />The Vivantio Platform will remain generally available throughout this maintenance. However, some customers may experience short periods of disruption during the window, although we will keep this to a minimum.<br /><br />We apologize for any inconvenience caused during this time. If you have any concerns regarding this regular scheduled maintenance, please do not hesitate to contact a member of the Vivantio Support Team.</p>tag:status.vivantio.com,2005:Incident/191054862023-11-19T00:00:16Z2023-11-19T00:00:16ZScheduled Monthly Maintenance<p><small>Nov <var data-var='date'>19</var>, <var data-var='time'>00:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>23:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>09:26</var> UTC</small><br><strong>Scheduled</strong> - **The maintenance notifications previously sent for maintenance on Saturday 11th November were scheduled in error. The correct date for this maintenance is Saturday 18th November as detailed below. We apologise for any confusion or inconvenience caused**<br /><br />Vivantio will be performing our regular monthly maintenance on the Vivantio platform(s) on the below date and time. This maintenance includes: standard server patching.<br /><br />Please note that this is preventative maintenance only, and not a product/feature release; no changes will be made to Vivantio applications during this maintenance window. <br /><br />Further details on our Sprints can be found on the Vivantio Support Portal. <br /><br />If you haven't signed up to the Vivantio Support Portal to access our Release Notes you can do so at https://support.vivantio.com. The Vivantio Support Portal is your one-stop shop for useful tips and tricks, help articles, and submitting tickets to our friendly Support team<br /><br />The Vivantio Platform will remain generally available throughout this maintenance. However, some customers may experience short periods of disruption during the window, although we will keep this to a minimum.<br /><br />We apologize for any inconvenience caused during this time. If you have any concerns regarding this regular scheduled maintenance, please do not hesitate to contact a member of the Vivantio Support Team.</p>tag:status.vivantio.com,2005:Incident/189106052023-11-12T00:00:11Z2023-11-12T00:00:11ZScheduled Monthly Maintenance<p><small>Nov <var data-var='date'>12</var>, <var data-var='time'>00:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>23:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>09:45</var> UTC</small><br><strong>Scheduled</strong> - Vivantio will be performing our regular monthly maintenance on the Vivantio platform(s) on the below date and time. This maintenance includes: standard server patching.<br /><br />Please note that this is preventative maintenance only, and not a product/feature release; no changes will be made to Vivantio applications during this maintenance window. <br /><br />Further details on our Sprints can be found on the Vivantio Support Portal. <br /><br />If you haven't signed up to the Vivantio Support Portal to access our Release Notes you can do so at https://support.vivantio.com. The Vivantio Support Portal is your one-stop shop for useful tips and tricks, help articles, and submitting tickets to our friendly Support team<br /><br />The Vivantio Platform will remain generally available throughout this maintenance. However, some customers may experience short periods of disruption during the window, although we will keep this to a minimum.<br /><br />We apologize for any inconvenience caused during this time. If you have any concerns regarding this regular scheduled maintenance, please do not hesitate to contact a member of the Vivantio Support Team.</p>tag:status.vivantio.com,2005:Incident/189979942023-11-02T09:11:30Z2023-11-02T09:11:30ZIssues with connecting to Vivantio impacting a small number of our customers<p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>09:11</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>09:01</var> UTC</small><br><strong>Monitoring</strong> - The Vivantio system is fully up and operational again and we are monitoring the situation.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>08:58</var> UTC</small><br><strong>Identified</strong> - We are aware that a small number of customers are experiencing issues with connecting to Vivantio<br /><br />Please be assured that our Engineers are aware of the issue and are investigating this as a priority. This page with be updated in 45 minutes, or as soon as the Engineers have a further update; whichever is sooner. <br /><br />We apologise for any inconvenience this may be causing you.</p>tag:status.vivantio.com,2005:Incident/188510762023-10-23T00:12:10Z2023-10-23T00:12:10ZEssential maintenance to Vivantio US Rackspace Platform<p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>00:12</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>22</var>, <var data-var='time'>23:27</var> UTC</small><br><strong>Update</strong> - We are continuing to verify the maintenance items.</p><p><small>Oct <var data-var='date'>22</var>, <var data-var='time'>23:24</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Oct <var data-var='date'>22</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>09:11</var> UTC</small><br><strong>Scheduled</strong> - Update 23:15<br />All systems have been fully migrated and are up and running. Engineers are doing their final checks.<br /><br />----------------------------------------------------------------------<br /><br />Update 22:45 UTC<br />We are just completing our final checks on the migrated systems and they should all be operational within the next 30 mins<br /><br />----------------------------------------------------<br /><br />Update 20:00 UTC<br />We are still experiencing networking performance issues which unfortunately has pushed out the maintenance window by a couple of hours. We are doing everything we can to complete the maintenance as soon as possible.<br /><br />We anticipate the maintenance to complete by 23:00 UTC.<br /><br />--------------------------------<br /><br />Update 18:00 UTC<br />Migration of customer systems is still underway. We had hoped to complete all migrations within the 12 hour maintenance window. Unfortunately due to network performance issues the migration will take slightly longer than we had expected. We anticipate the maintenance to complete by 21:00 UTC.<br /><br />We apologise about the over running of this maintenance and we are doing everything we can to complete this as soon as possible.<br /><br />---------------------------------------------------------<br /><br />Update 17:00 UTC<br />The migration of customers' systems from our US Rackspace Datacentre to the Azure Datacentre is taking longer than was planned. The secure transfer of all customer systems has been progressing since 07:00 UTC this morning but there have been some network performance issues which is resulted in the slower transfer that expected. We have been working with data centre engineers to resolve the network performance issues. <br /><br />The migration is still progress and we will update this page in due course once we have a final time for when the migration will be complete.<br /><br />--------------------------------------------------------------------------------<br /><br />Scheduled Maintenance Started at 07:00 UTC<br />Vivantio will be performing essential maintenance on Sunday 22nd October, for all customers on our US Rackspace Platform.<br /><br />All customers affected by this maintenance will have received several direct communications that explain the maintenance and provide advice on actions required prior to the maintenance.<br /><br />The maintenance is scheduled with a start time of 03:00 EDT / 08:00 BST / 07:00 UTC. Anticipated downtime is approx. 2-5 hours, however please allow up to 12 hours for potential disruption.<br /><br />We will update this page on completion of the maintenance.<br /><br />Please note: this maintenance only affects customers on the Vivantio US Rackspace Platform</p>tag:status.vivantio.com,2005:Incident/186655952023-10-14T23:00:14Z2023-10-14T23:00:14ZScheduled Monthly Maintenance<p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>23:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>22:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>11:47</var> UTC</small><br><strong>Scheduled</strong> - Vivantio will be performing our regular monthly maintenance on the Vivantio platform(s) on the below date and time. This maintenance includes: standard server patching.<br /><br />Please note that this is preventative maintenance only, and not a product/feature release; no changes will be made to Vivantio applications during this maintenance window. <br /><br />Further details on our Sprints can be found on the Vivantio Support Portal. <br /><br />If you haven't signed up to the Vivantio Support Portal to access our Release Notes you can do so at https://support.vivantio.com. The Vivantio Support Portal is your one-stop shop for useful tips and tricks, help articles, and submitting tickets to our friendly Support team<br /><br />The Vivantio Platform will remain generally available throughout this maintenance. However, some customers may experience short periods of disruption during the window, although we will keep this to a minimum.<br /><br />We apologize for any inconvenience caused during this time. If you have any concerns regarding this regular scheduled maintenance, please do not hesitate to contact a member of the Vivantio Support Team.</p>tag:status.vivantio.com,2005:Incident/186569402023-10-01T08:34:40Z2023-10-01T08:34:40ZIssues with logging into Vivantio impacting some of our customers<p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>08:34</var> UTC</small><br><strong>Resolved</strong> - After investigation the impact was only limited to one customer due to a configuration error in their system and there was no general issue for Vivantio customers.</p><p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>08:15</var> UTC</small><br><strong>Investigating</strong> - We are aware that a small number of customers are experiencing issues with logging into Vivantio.<br /><br />Please be assured that our Engineers are aware of the issue and are investigating this as a priority. This page with be updated in 45 minutes, or as soon as the Engineers have a further update; whichever is sooner. <br /><br />We apologise for any inconvenience this may be causing you.</p>tag:status.vivantio.com,2005:Incident/182113752023-09-16T23:01:07Z2023-09-16T23:01:08ZScheduled Monthly Maintenance<p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>23:01</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>22:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>15:31</var> UTC</small><br><strong>Scheduled</strong> - Vivantio will be performing our regular monthly maintenance on the Vivantio platform(s) on the below date and time. This maintenance includes: standard server patching.<br /><br />Please note that this is preventative maintenance only, and not a product/feature release; no changes will be made to Vivantio applications during this maintenance window. <br /><br />Further details on our Sprints can be found on the Vivantio Support Portal. <br /><br />If you haven't signed up to the Vivantio Support Portal to access our Release Notes you can do so at https://support.vivantio.com. The Vivantio Support Portal is your one-stop shop for useful tips and tricks, help articles, and submitting tickets to our friendly Support team<br /><br />The Vivantio Platform will remain generally available throughout this maintenance. However, some customers may experience short periods of disruption during the window, although we will keep this to a minimum.<br /><br />We apologize for any inconvenience caused during this time. If you have any concerns regarding this regular scheduled maintenance, please do not hesitate to contact a member of the Vivantio Support Team.</p>tag:status.vivantio.com,2005:Incident/184725342023-09-11T20:19:55Z2023-09-11T20:19:59ZSome customers are experiencing delays in the processing of emails in the Vivantio Platform<p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>20:19</var> UTC</small><br><strong>Resolved</strong> - All backlog items have been processed and all services are fully operational again.</p><p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>19:52</var> UTC</small><br><strong>Monitoring</strong> - All services are running fully again and working through the backlog of items to process. We expect the backlog to be cleared in the next 30 mins.</p><p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>19:26</var> UTC</small><br><strong>Identified</strong> - Some customers are experiencing delays in the processing of emails in the Vivantio Platform. We have identified the issue and we are working on a fix.</p>tag:status.vivantio.com,2005:Incident/179456592023-08-12T23:00:03Z2023-08-12T23:00:03ZScheduled Monthly Maintenance<p><small>Aug <var data-var='date'>12</var>, <var data-var='time'>23:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>12</var>, <var data-var='time'>22:02</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>13:35</var> UTC</small><br><strong>Scheduled</strong> - Vivantio will be performing our regular monthly maintenance on the Vivantio platform(s) on the below date and time. This maintenance includes: standard server patching.<br /><br />Please note that this is preventative maintenance only, and not a product/feature release; no changes will be made to Vivantio applications during this maintenance window. <br /><br />Further details on our Sprints can be found on the Vivantio Support Portal. <br /><br />If you haven't signed up to the Vivantio Support Portal to access our Release Notes you can do so at https://support.vivantio.com. The Vivantio Support Portal is your one-stop shop for useful tips and tricks, help articles, and submitting tickets to our friendly Support team<br /><br />The Vivantio Platform will remain generally available throughout this maintenance. However, some customers may experience short periods of disruption during the window, although we will keep this to a minimum.<br /><br />We apologize for any inconvenience caused during this time. If you have any concerns regarding this regular scheduled maintenance, please do not hesitate to contact a member of the Vivantio Support Team.</p>tag:status.vivantio.com,2005:Incident/176437652023-07-15T23:01:02Z2023-07-15T23:01:02ZScheduled Monthly Maintenance<p><small>Jul <var data-var='date'>15</var>, <var data-var='time'>23:01</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>15</var>, <var data-var='time'>22:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>15:25</var> UTC</small><br><strong>Scheduled</strong> - Vivantio will be performing our regular monthly maintenance on the Vivantio platform(s) on the below date and time. This maintenance includes: standard server patching.<br /><br />Please note that this is preventative maintenance only, and not a product/feature release; no changes will be made to Vivantio applications during this maintenance window. <br /><br />Further details on our Sprints can be found on the Vivantio Support Portal. <br /><br />If you haven't signed up to the Vivantio Support Portal to access our Release Notes you can do so at https://support.vivantio.com. The Vivantio Support Portal is your one-stop shop for useful tips and tricks, help articles, and submitting tickets to our friendly Support team<br /><br />The Vivantio Platform will remain generally available throughout this maintenance. However, some customers may experience short periods of disruption during the window, although we will keep this to a minimum.<br /><br />We apologize for any inconvenience caused during this time. If you have any concerns regarding this regular scheduled maintenance, please do not hesitate to contact a member of the Vivantio Support Team.</p>tag:status.vivantio.com,2005:Incident/175701242023-06-21T23:01:14Z2023-06-21T23:01:14ZEssential maintenance to Vivantio Rackspace (UK server)<p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>23:01</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>21:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>09:35</var> UTC</small><br><strong>Scheduled</strong> - The provider of our UK Rackspace has informed us that they need to carry out essential maintenance to their networking switches. This maintenance will take place on June 21st. <br /><br />The maintenance window is scheduled for 2 hours. For the most part they do not anticipate any loss of service during this time however there may be a maximum of 10-15 minutes where a small number of customers may experience some disruption.<br /><br />We will keep our status page up to date with progress.<br /><br />This maintenance only affects customers on the Vivantio UK Rackspace Platform.</p>tag:status.vivantio.com,2005:Incident/173635282023-06-17T23:00:08Z2023-06-17T23:00:08ZScheduled Monthly Maintenance<p><small>Jun <var data-var='date'>17</var>, <var data-var='time'>23:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>17</var>, <var data-var='time'>22:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>25</var>, <var data-var='time'>10:51</var> UTC</small><br><strong>Scheduled</strong> - Vivantio will be performing our regular monthly maintenance on the Vivantio platform(s) on the below date and time. This maintenance includes: standard server patching.
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<br />Please note that this is preventative maintenance only, and not a product/feature release; no changes will be made to Vivantio applications during this maintenance window.
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<br />Further details on our Sprints can be found on the Vivantio Support Portal.
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<br />If you haven't signed up to the Vivantio Support Portal to access our Release Notes you can do so at https://support.vivantio.com. The Vivantio Support Portal is your one-stop shop for useful tips and tricks, help articles, and submitting tickets to our friendly Support team
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<br />The Vivantio Platform will remain generally available throughout this maintenance. However, some customers may experience short periods of disruption during the window, although we will keep this to a minimum.
<br />
<br />We apologize for any inconvenience caused during this time. If you have any concerns regarding this regular scheduled maintenance, please do not hesitate to contact a member of the Vivantio Support Team.</p>tag:status.vivantio.com,2005:Incident/175580282023-06-13T23:00:37Z2023-06-13T23:00:37ZEssential maintenance to Vivantio Rackspace (UK server)<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>23:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>21:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>10:26</var> UTC</small><br><strong>Scheduled</strong> - The provider of our UK Rackspace has informed us that they need to carry out essential maintenance to their networking switches. This maintenance will potentially take place tonight and again on June 21st. <br /><br />The maintenance window is scheduled for 2 hours. For the most part they do not anticipate any loss of service during this time however there may be a maximum of 10-15 minutes where a small number of customers may experience some disruption.<br /><br />We will keep our status page up to date with progress.<br /><br />This maintenance only affects customers on the Vivantio UK Rackspace Platform.</p>tag:status.vivantio.com,2005:Incident/173635682023-05-25T16:11:29Z2023-05-26T10:57:57ZOutage on Vivantio for a small number of customers<p><small>May <var data-var='date'>25</var>, <var data-var='time'>16:11</var> UTC</small><br><strong>Resolved</strong> - Following onto the resolution of the issue that impacted some of our customers today, our Engineers have been monitoring the situation since the fix was applied. No further issues have become apparent. <br /><br />We will now mark this incident as resolved, however should any customer experience continued issues please do let the Vivantio support team know so we can investigate. <br /><br />As detailed earlier, a post mortem will be added to this incident page within 2 working days. <br /><br />We would like to thank you once more for your extended patience with this issue today.</p><p><small>May <var data-var='date'>25</var>, <var data-var='time'>15:10</var> UTC</small><br><strong>Monitoring</strong> - A fix has been found and implemented and we are hopeful that all customers should be able to use Vivantio as expected.<br /><br />We appreciate this intermittent issue has impacted some customers for a few hours and we are sure it has been frustrating for some. We are most grateful for your patience throughout. If any customer is still experiencing issues with using their system please let the Vivantio support team know so they can investigate it on your behalf. <br /><br />We will be working with our engineering team to get a full understanding of the root cause and a post mortem will be applied to this status page within two working days. <br /><br />Our team will continue to monitor the system.</p><p><small>May <var data-var='date'>25</var>, <var data-var='time'>14:50</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate the issue which is preventing some users from logging into their Vivantio System. We are aware that some users have managed to access the system; who could not do so earlier; and they have managed to work in Flex successfully, but they still have issues via Classic. <br /><br />We are aware however, that this intermittent issue is resulting in some users not getting access via the log in page at all. <br /><br />All of the Vivantio engineers are working on this issue and it remains their top priority. We will update this status page in due course. <br /><br />Once more, we thank you for your patience in this matter.</p><p><small>May <var data-var='date'>25</var>, <var data-var='time'>13:12</var> UTC</small><br><strong>Update</strong> - Our Engineers are continuing to work on the issue that is preventing some users from logging into their Vivantio system. The team are currently trying a fix. Our team hope to have this fix completed within 60-90 minutes. We will update this page once we have insight of the progression. <br /><br />We apologise profusely for the disruption to your working activities and appreciate your continued patience throughout. <br /><br />Thank you</p><p><small>May <var data-var='date'>25</var>, <var data-var='time'>12:14</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate the issue as a priority and apologise to all customers who are being impacted. <br /><br />As soon as we have a further update from the engineering team we will update this status page. <br /><br />Thank you for your continued patience.</p><p><small>May <var data-var='date'>25</var>, <var data-var='time'>11:26</var> UTC</small><br><strong>Update</strong> - Our engineers are continuing to investigate the issue which appears to be impacting some of our customers. We will update this page further within 45 minutes or sooner if we have more information. <br /><br />We would like to thank those customers, who are being affected by this , for their patience.</p><p><small>May <var data-var='date'>25</var>, <var data-var='time'>10:55</var> UTC</small><br><strong>Investigating</strong> - We are currently experiencing an issue where a number of customers are unable to login to Vivantio.<br />This issue is being investigated and we will update you shortly.<br /><br />Please accept our sincere apologies for the inconvenience caused and we would like to thank you for your patience, whilst this is resolved.</p>tag:status.vivantio.com,2005:Incident/173397742023-05-23T11:03:47Z2023-05-24T10:18:46ZSome Users may be having issues logging into Vivantio<p><small>May <var data-var='date'>23</var>, <var data-var='time'>11:03</var> UTC</small><br><strong>Resolved</strong> - This incident has now been resolved.<br />Our Engineers are currently looking into why this incident occured.<br />Thank you for your patience and cooperation whilst this issue was fixed.</p><p><small>May <var data-var='date'>23</var>, <var data-var='time'>10:55</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue that has been reported where some users are unable to login to Vivantio.<br />We will keep you updated at regular intervals.<br />We apologise for the inconvenience and thank you for your patience.</p>tag:status.vivantio.com,2005:Incident/169522232023-05-13T23:01:05Z2023-05-13T23:01:05ZScheduled Monthly Maintenance<p><small>May <var data-var='date'>13</var>, <var data-var='time'>23:01</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>13</var>, <var data-var='time'>22:02</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>24</var>, <var data-var='time'>13:44</var> UTC</small><br><strong>Scheduled</strong> - Vivantio will be performing our regular monthly maintenance on the Vivantio platform(s) on the below date and time. This maintenance includes: standard server patching.
<br />
<br />Please note that this is preventative maintenance only, and not a product/feature release; no changes will be made to Vivantio applications during this maintenance window.
<br />
<br />Further details on our Sprints can be found on the Vivantio Support Portal.
<br />
<br />If you haven't signed up to the Vivantio Support Portal to access our Release Notes you can do so at https://support.vivantio.com. The Vivantio Support Portal is your one-stop shop for useful tips and tricks, help articles, and submitting tickets to our friendly Support team
<br />
<br />The Vivantio Platform will remain generally available throughout this maintenance. However, some customers may experience short periods of disruption during the window, although we will keep this to a minimum.
<br />
<br />We apologize for any inconvenience caused during this time. If you have any concerns regarding this regular scheduled maintenance, please do not hesitate to contact a member of the Vivantio Support Team.</p>tag:status.vivantio.com,2005:Incident/169150092023-04-20T07:03:50Z2023-04-20T07:03:50ZSome customers have reporting issues connecting to Vivantio services<p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>07:03</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>22:04</var> UTC</small><br><strong>Monitoring</strong> - All Vivantio systems appear to be fully operational again. There looks like there was a short period of time where some major networking or DNS issues were affecting multiple Vivantio systems across multiple data centres and multiple locations. These issues have cleared, and all systems are fully operational.<br /><br />We are monitoring the situation and we are investigating the incident further to understand the root cause. We will provide more information in due course.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>21:35</var> UTC</small><br><strong>Investigating</strong> - We are aware that some of our customers are experiencing issues with connecting to Vivantio Services.<br /><br />Please be assured that our Engineers are aware of the issue and are investigating this as a priority. This page with be updated in 45 minutes, or as soon as the Engineers have a further update; whichever is sooner. <br /><br />We apologise for any inconvenience this may be causing you.</p>tag:status.vivantio.com,2005:Incident/165937222023-04-15T23:00:05Z2023-04-15T23:00:05ZScheduled Monthly Maintenance<p><small>Apr <var data-var='date'>15</var>, <var data-var='time'>23:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>15</var>, <var data-var='time'>22:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>16:24</var> UTC</small><br><strong>Scheduled</strong> - Vivantio will be performing our regular monthly maintenance on the Vivantio platform(s) on the below date and time. This maintenance includes: standard server patching.
<br />
<br />Please note that this is preventative maintenance only, and not a product/feature release; no changes will be made to Vivantio applications during this maintenance window.
<br />
<br />Further details on our Sprints can be found on the Vivantio Support Portal.
<br />
<br />If you haven't signed up to the Vivantio Support Portal to access our Release Notes you can do so at https://support.vivantio.com. The Vivantio Support Portal is your one-stop shop for useful tips and tricks, help articles, and submitting tickets to our friendly Support team
<br />
<br />The Vivantio Platform will remain generally available throughout this maintenance. However, some customers may experience short periods of disruption during the window, although we will keep this to a minimum.
<br />
<br />We apologize for any inconvenience caused during this time. If you have any concerns regarding this regular scheduled maintenance, please do not hesitate to contact a member of the Vivantio Support Team.</p>tag:status.vivantio.com,2005:Incident/162231852023-03-19T00:00:11Z2023-03-19T00:00:11ZScheduled Monthly Maintenance<p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>00:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>23:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>16:04</var> UTC</small><br><strong>Scheduled</strong> - Vivantio will be performing our regular monthly maintenance on the Vivantio platform(s) on the below date and time. This maintenance includes: standard server patching.
<br />
<br />Please note that this is preventative maintenance only, and not a product/feature release; no changes will be made to Vivantio applications during this maintenance window.
<br />
<br />Further details on our Sprints can be found on the Vivantio Support Portal.
<br />
<br />If you haven't signed up to the Vivantio Support Portal to access our Release Notes you can do so at https://support.vivantio.com. The Vivantio Support Portal is your one-stop shop for useful tips and tricks, help articles, and submitting tickets to our friendly Support team
<br />
<br />The Vivantio Platform will remain generally available throughout this maintenance. However, some customers may experience short periods of disruption during the window, although we will keep this to a minimum.
<br />
<br />We apologize for any inconvenience caused during this time. If you have any concerns regarding this regular scheduled maintenance, please do not hesitate to contact a member of the Vivantio Support Team.</p>